What to expect

What to expect when filing your claim

Provide as much detail as possible about the accident to our claims representative. Include contact information for the other driver(s) and witnesses. He or she may request a copy of the police report to obtain information regarding roadway and weather conditions, estimated speed of travel, and sketches of the incident. If a police officer is not present to document details at the time of the accident, you must write down all of this information, plus the driver, vehicle and insurance information of all drivers involved. When you call to report your claim, you can be assured of:

  • Fast, friendly, and knowledgeable service. If your claim requires an appraisal, you will be contacted within 48 hours.
  • A choice of where to take your vehicle for an estimate and repair. You may select the restoration shop of your choice to ensure superior work.
  • Courteous representatives to guide you as you submit information, photos and estimates.

TO REPORT A CLAIM, CALL 800-360-2277.